Privacy Policy

Classic Tiles (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or do business with us.

1. Information We Collect

We may collect and process the following information:

• Name, address, email address, phone number
• Billing and delivery details
• Payment information (processed securely by third-party payment providers)
• Information provided when contacting us or placing an order
• Website usage data (e.g. IP address, browser type, pages visited) via cookies and analytics tools

2. How We Use Your Information

We use your personal data to:

• Process and fulfil orders
• Arrange deliveries and manage returns
• Communicate with you regarding orders or enquiries
• Improve our website, products, and services
• Comply with legal and regulatory obligations

3. Legal Basis for Processing

We process personal data under the following legal bases:

• Performance of a contract (e.g. processing orders)
• Compliance with legal obligations
• Your consent (where required, e.g. marketing communications)

4. Sharing Your Information

We do not sell or rent your personal data. We may share data only with:

• Delivery and logistics providers
• Payment processors
• IT and website service providers
• Legal or regulatory authorities where required by law

All third parties are required to handle your data securely and in accordance with GDPR.

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal requirements.

6. Billing and payments

We use third-party payment processors to assist us in processing your payment information securely. Such third-party processors’ use of your Personal Information is governed by their respective privacy policies

7. Cookies

Our website uses cookies to ensure proper functionality, improve user experience, and analyse website traffic. For more information, please see our Cookie Policy.

8. Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure.

9. Changes to This Policy

 This statement was prepared in January 2026 and is reviewed regularly to ensure ongoing compliance. Any changes will be posted on this page.